Ashbrooke Travel Disclaimer:
Terms & Conditions
Agreed Price, Deposits, Cancellations, Balances and General.
Agreed Price
The Agreed Price is the amount agreed between Ashbrooke Travel and you The Customer, based on and is limited to the instructions given as set out in the Requirements area overleaf. Changes following on from this booking that you may like to make will be subject to our ability to accommodate those changes and may be subject to further cost(s).
All bookings made are confirmed by an advance deposit. The minimum advance deposit is dependent upon the vehicle required and ranges from £30 - £100.
In the event of a cancellation of a confirmed booking by The Customer, the deposit paid is non-refundable or 50% of the agreed price is payable to Ashbrooke Travel, whichever is greater. Should The Customer cancel within 7 days of the date of travel, The Customer will be charged 100% of the balance owed which is due within 5 working days.
All Balances due must be paid in full before requirements commence, unless stated otherwise overleaf. You may pay in advance by mailing a cheque for the balance due allowing enough time (minimum 7 days) for the cheque to be cleared to ensure cleared funds are deposited to our account prior to the requirements being fulfilled.
Grace Period
Ashbrooke Travel will endeavour to be at all pick-up point(s) in advance of the time(s) agreed. However, there may be causes out of our control that may from time to time prevent us from meeting these commitments, such as; inclement weather, road traffic accidents, road resurfacing etc. Therefore you agree to allow a period of up to 30 minutes grace. If a grace period is invoked in whole or part, the time of adjusted time(s) will be made up during or after the period of hire, schedules permitting. The Driver will drive at reasonable speeds keeping within the law, and will use their judgment in relation to the prevailing road type and conditions. Ashbrooke Travel accepts no responsibility nor can it be held liable in any way whatsoever for any delays howsoever caused.
Damages and subsequent cost(s) of repair(s) of such damage(s) to the vehicle hired as used by you The Customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the parties is sick in the vehicle we will charge £50 to £100 depending on vehicle hired; to make good the vehicle. We will invoice you The Customer directly and should the additional payment(s) not be made on the day or night, it is payable in full within 5 working days. Alcohol is not permitted at any time in any of our vehicles, failure to comply with this rule will be the journey will be terminated in full and no refund will be offered.
Overtime charges begin immediately following the end of pre-agreed Ashbrooke Travel contract end time as set out overleaf titled Requirements End. Under this agreement the overtime rate per hour or part thereof shall be as that as is noted overleaf titled Vehicle Overtime Rate.
Lost Property
Ashbrooke Travel takes every care to keep you The Customer and your property safe. We cannot, however, under any circumstances take responsibility for property lost or left or assumed left at any time in the vehicle(s). Make sure that you check and remove all personal property - yours and your guest(s) - from the vehicle(s) whenever you are dropped off, including interim drop(s). In the event any property is found by us and returned to the depot it is you, The Customer's responsibility to recover the said property from us and any costs of doing so are yours and yours alone.
Ashbrooke Travel makes every effort to maintain its vehicle(s) as often and as thoroughly as it possibly can and has therefore made all reasonable efforts to ensure that the vehicle(s) are in the best and most reliable condition and are thereby fit for the purpose of use. In such event should a mechanical breakdown occur outside its control, Ashbrooke Travel cannot therefore be held responsible for mechanical breakdown nor for the impact that those unforeseen event(s) might then or thereafter have. In the event of mechanical failure, due to circumstances beyond our control if the vehicle requested cannot be provided either for the first, the final or other interim journeys booked, we reserve the right to provide substitute vehicle(s) of equal or similar standing and capacity.
Airport Requirements
Where Ashbrooke Travel are retained to collect The Customer from arriving flight(s), in particular inbound international flight(s) The Customer is required to telephone +44(0)1282 830 830 before departing the departure airport to reconfirm the pick-up requirements from Ashbrooke Travel. Upon arrival at the UK airport, once you have cleared customs, you are required to call Ashbrooke Mini Coaches to either obtain the collecting drivers mobile number so that you may direct him/her to yourself or our staff in the office will ask you to stand at a particular point in arrivals. The following locations are our pick-up points: Manchester Airport: T1 - Burger King Bar, T2 - Between Pillars 4&5, T3 - Arrival Pick-up points lay-by opposite the taxi rank. Ashbrooke Travel will not be held liable for any delays or inconveniences howsoever caused if any or the whole of the forgoing is not complied with.
Ashbrooke Travel operates a strict 'NO SMOKING' policy within their vehicle(s). Should this condition be ignored the driver is authorized to terminate the hire agreement immediately and a refund will not be offered under any circumstances. The driver reserves the right to refuse the carriage of luggage if in his judgment the volume of weight is excessive. Ashbrooke Travel will not be held responsible for the use or transportation of any illegal substance or articles within their vehicle(s). The hire agreement will be terminated immediately without refund if The Customer contravenes this condition. The Customer named overleaf will be held responsible for the conduct of all passengers in the vehicle(s) at all times. Ashbrooke Travel reserves the right to terminate any and all services to unruly or abusive passengers.
Ashbrooke Travel Privacy Statement
Any and all the information collected on The Ashbrooke Travel website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us. 

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Ashbrooke Travel
Unit 6, Waldridge Way, Simonside, South Shields, NE34 9PZ
Tel: 0771 813 6680 & 0191 523 8606 Email: info@taxitaxi.co.uk
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